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Error: Opening pp_hardware.sym file
#1
We just tried to build and download changes to a project on a 2 axis Power UMAC and received a message on the output saying: "Error: Opening /var/ftp/usrflash/Database/pp_hardware.sym File". We have been downloading changes to this project regularly for weeks without ever seeing this error. We have not made significant changes since our last build and download. We have tried power cycling the PMAC and restoring it to factory defaults. We have not had any luck. Do you have any idea what could be causing this or how to fix it?
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#2
Hi,

Do you get the same error with a New, blank project?

Also, did you change firmware or IDE versions?
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#3
(01-06-2016, 05:36 PM)CharlesP Wrote: Hi,

Do you get the same error with a New, blank project?

Also, did you change firmware or IDE versions?

Charles,

We get the same error with a New, blank project.

We did not change firmware or IDE versions. Nothing significant (only one line of code) was changed when we tried to build and download and started getting this error.

The IDE version is 2.0.3.40 dated 4/21/2015.
The firmware version is 2.0.2.14
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#4
Please try issuing

$$$***
SAVE
$$$

and then download again.

I have also asked the software engineer responsible for the Project system of the IDE to take a look at your issue.
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#5
(01-07-2016, 11:12 AM)CharlesP Wrote: Please try issuing

$$$***
SAVE
$$$

and then download again.

I have also asked the software engineer responsible for the Project system of the IDE to take a look at your issue.

We've tried that. No change.

FYI - When we load in a new, blank project, we get the following errors on the output:

uploading pp_save.cfg file from the Power Pmac.
Error: Could not upload the pp_save.cfg file from the Power Pmac.
uploading pp_custom_save.cfg file from the Power Pmac.
Error: Could not upload the pp_custom_save.cfg file from the Power Pmac.
uploading pp_error.log file from the Power Pmac.
Error: Could not upload the pp_error.log file from the Power Pmac.
uploading pp_proj.log file from the Power Pmac.
Error: Could not upload the pp_proj.log file from the Power Pmac.
uploading pp_error_hist.log file from the Power Pmac.
Error: Could not upload the pp_error_hist.log file from the Power Pmac.

On the terminal when we issue a save command, we get:

Save Did Not Complete. Check Sys.WDTFault & LOG\pp_error_hist.log file
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#6
I had a similar problem to this just the other day after a routine power down and power up condition. I was receiving the error where it could not find the pp_hardware.sym file. Upon further examination I noticed that in the /var/ftp/usrflash directory, the only directory left was 'Project'. Both 'Database' and 'Temp' had disappeared. In my case, I just recreated the directories and copied in the directory contents from a like running PPMAC, and all was fine after that. It was the first time I had experienced this problem.
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#7
(01-11-2016, 12:17 PM)wehg Wrote: I had a similar problem to this just the other day after a routine power down and power up condition. I was receiving the error where it could not find the pp_hardware.sym file. Upon further examination I noticed that in the /var/ftp/usrflash directory, the only directory left was 'Project'. Both 'Database' and 'Temp' had disappeared. In my case, I just recreated the directories and copied in the directory contents from a like running PPMAC, and all was fine after that. It was the first time I had experienced this problem.

Hello I am having the same issue, I recreated the directories but it still complains about missing files in the Configuration folder during the upload , and the save command although it says save completed does not save anything .
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#8
Please send an email to support@deltatau.com with your IDE and firmware versions as well as a description of your issue. Firmware can be found by typing "vers" into the terminal. IDE can be found by navigating to:
Help -> Help About Power PMAC IDE
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